Terms and Conditions


‘Chauffeur’ shall mean the driver of the Vehicle
‘The Company’ shall mean www.bon-voyage.uk.com
‘Employee’ shall have the meaning of any employee of the Company, including any driver employed by the Company
‘Client’ shall be deemed to be the person who has organized the Hire and is responsible for the payment of the Hire
‘Booking’ shall mean a period for which the Client has committed to the Hire
‘Vehicle’ shall mean any car supplied by the Company to the Client
‘Hire’ shall mean the contract for the Hire of a Vehicle


Bon-voyage will undertake to transport a reasonable amount of luggage. If however, in the judgement of the chauffeur, the volume of weight is excessive, the company reserves the right to refuse the carriage of the said luggage.


Minor itinerary adjustments are free of charge. The company at its own discretion will determine the nature of any adjustments and alter the charges accordingly.

Hire Price

We guarantee the cost of vehicle hire providing that the original itinerary at the time of booking has not been altered.

Our obligations to you.

We shall supply all the services specified in the Confirmation of Booking sent to you.
We accept responsibility for our employees’ actions while on duty.


We are insured for passenger travel. This insurance is for public liability and does not constitute travel insurance.
We do not accept responsibility for –

  • Delays caused by adverse weather conditions
  • Any delays caused by strike action. Acts of god or conflict or war or Force Majeure. Traffic jams, breakdowns and flight delays.
  • Any theft or damage to properties of the signatory of the contract or any other person travelling within the contract, except where such theft or damage is caused by a direct action of Bon Voyage employees
  • Missed flights due to insufficient travelling time being allowed by client

Disorderly Behaviour

We reserve the right to refuse travel to anyone deemed to be a nuisance or danger to our passengers or employees. We may seek the help of the police to remove any offenders from our vehicles and will not pay compensation or refund in such circumstances.

Damage to vehicle

Bon-voyage will hold any client or clients responsible if they cause damage or soil the vehicle. Such clients will be responsible for the cost to repair/valet the vehicle. Should the action result in lost bookings then the client shall also be liable.


Playing musical instruments in our vehicles is at the driver’s discretion – you must seek his/her permission prior to commencing the journey.

Illegal material

The carrying or use of unregistered weapons, or any illegal drugs in our vehicles is totally forbidden. You must inform us about any registered weapon you wish to carry with you at the time of booking.

Smoking & Eating

We observe a non-smoking policy and request passengers also refrain from eating whilst in all our vehicles.

Consumption of alcohol is not allowed


In the unlikely event you are unhappy with the service, you should, in the first instance, pass your concerns immediately to the driver who will try to rectify the issue.
If the matter hasn’t been resolved to your satisfaction, please contact us as soon as possible

Use of Vehicles

Bon-voyage make every effort to supply top quality vehicles. However, should such vehicles be unavailable, we reserve the right to provide an alternative vehicle – this hire shall be known as sub-contract or sub-hire.


Cancellation with less than 24 hours notice will result in full charges being payable.

Major events 7 days notice is required for cancellation.

Deposits for Major Events are non-refundable

Flight delays

Where a client arranges collection subject to a scheduled flight/train/ship arrival then a waiting time of 45 minutes is factored into the charge.

The making of a booking will be deemed as acceptance of these Terms & Conditions